FAQS

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Our COVID Safe Travel Policy and Protocols

All Season Tours is committed to operating our services in a manner that abides by the current best practices surrounding the outbreak of the Coronavirus. We ensure our safety are well trained and abide by the current policies surrounding mask and vehicle cleaning.

Touring vehicles are cleaned and disinfected between and during tours to ensure that all high touch surfaces are kept as free as possible from infectious bacteria. Air vents are sprayed with commercial grade disinfectant to ensure high quality air circulation.

Everyone on the tour will be inducted to a basic health and social distancing measures as directed by the Department of Health and Safety.

Your COVID Responsibility

Prior to joining our tours, all guests will be required to confirm via our Mandatory Declaration of Health & Travel History:

    that they are not supposed to be in mandatory self-isolation/quarantine

    that they have not been exposed to anyone with COVID-19 in last 14 days

    that they do not have any symptoms of COVID-19

All guests will be required to use the provided hand sanitiser upon boarding their touring vehicle.

Until further notice, all guests will be required to wear face (surgical) masks at all times whilst aboard our touring vehicles. These masks will be made available by our on-road team, should any guest not have their own supply.

Cancellation Policy

We understand situation may arise where cancellation of the tour is required. We ensure customers are given ample time to notify us. No cancellation fees will apply for changes up 48 hours before the tour departure date. Cancellation within 48 hours will incur the full fare of the tour.

Cancellation within 48 hrs due to personal illness or Injury

Unfortunately cancellation due to illness or injury within the prescribed 48hr period will also incur 100% forfeiture of tour fare. We are unable to accommodate for short notice cancellation and highly recommend guests to take out travel insurance to help cover costs arisen in these situations.

Children on tour

Unfortunately, we do not provide booster seats for children as our vehicle design does not accommodate such feature. Children under the age of 12 are not recommended for our tours.

Luggage on tours

Due to the small size of our touring vehicles, we do not have space to store luggage on board or our day tours. For our day tours, we recommend that our guests keep their luggage to a small day pack, as it will need to be carried on your lap or at your feet throughout the duration of the tour.

How many people will be on my tour?

Our tours are maximum 11 passengers per tour.

Pick up and drop off

Pick up are designated spots listed on each of the tour page. Additional pick up will be available as clients request, depending on location it may incur an extra pick-up fee.

Our guides are happy to drop our guests off at reasonable destinations in the inner-city area. Normal drop off points include hotels, hostels, and transport hubs. If you live or are staying some way from the city centre, your guide will drop you off at a railway station or tram line on the route to your destination. Our tours return to the city well before public transport stops operating.

Payment fees and surcharges

All booking online will incur a 0.15% surcharge as standard on all major credit and debit card purchases.